http://xml.sys-con.com/ Latest articles from VoiceXML Copyright 2008 XML JOURNAL Tue, 13 May 2008 09:40:00 GMT XML JOURNAL 10 http://backend.userland.com/rss http://xml.sys-con.com/read/45070.htmhttp://xml.sys-con.com/read/45070.htm Wed, 02 Jun 2004 00:00:00 GMT We all know that in today's threat-conscious world, communication is more than a convenience. To protect their organizations and the public in the event of a natural disaster, terrorist strike, or other significant threat, businesses and governments have been forced to reassess their ability to monitor events, notify key constituencies, and provide accurate and relevant information. http://xml.sys-con.com/read/44012.htmhttp://xml.sys-con.com/read/44012.htm Wed, 10 Mar 2004 00:00:00 GMT The voice solutions market is fueled by the rapidly growing number of consumers who want easy anytime, anywhere access to information and services via any device - wireline or wireless. With more than 1.5 billion phones and over 800 million mobile device users and 1 billion landline accounts worldwide, the telephone has become the ultimate access device to the Internet. http://xml.sys-con.com/read/40600.htmhttp://xml.sys-con.com/read/40600.htm Fri, 28 Mar 2003 00:00:00 GMT User interaction is about creating an effective man-machine conversation that leads to rapid task completion. With this in mind, we can factor the typical application into the data model that holds the current interaction state, user interface components that render this state, and interaction behavior that is determined by the active event handlers. http://xml.sys-con.com/read/40495.htmhttp://xml.sys-con.com/read/40495.htm Fri, 27 Sep 2002 00:00:00 GMT When building interactive voice recognition applications, we are inevitably faced with the challenge of providing advanced telephony call-control capabilities. In some scenarios we'd like to bridge two calls for a conferencing application, in others we'd like to provide basic call routing so the caller can be connected to an appropriate customer service agent, make outbound calls, and the like. http://xml.sys-con.com/read/40434.htmhttp://xml.sys-con.com/read/40434.htm Thu, 20 Jun 2002 00:00:00 GMT As an open standard, VoiceXML truly leverages the knowledge and products that the industry has developed around Advanced Speech Recognition (ASR), Text-to-Speech (TTS), telephony interfaces, voice printing, and Voice over IP (VoIP). As an open standard, what VoiceXML has made possible is flexible models for development and deployment. http://xml.sys-con.com/read/40397.htmhttp://xml.sys-con.com/read/40397.htm Thu, 18 Apr 2002 00:00:00 GMT One thing weve learned from Web-based application development is that tools are useful only if they can reuse components and third-party libraries and make it easy to assemble applications. This article reviews how we can build modular speech applications using VoiceXML. The focus will be on the language constructs that VoiceXML provides for modularization and reusability and on vendor-specific approaches toward creation of a library of reusable dialogs for speech applications. http://xml.sys-con.com/read/40329.htmhttp://xml.sys-con.com/read/40329.htm Fri, 25 Jan 2002 00:00:00 GMT Last year in this column (XML-J, Vol. 2, issue 2) we reviewed an initial set of VoiceXML development tools and integrated development environments (IDEs). Now we'll review some of the new tool sets developed by independent software vendors for the development and testing of dynamic speech-based components and applications. I'll focus on how to use these tools to test and debug VoiceXML applications from a desktop-based development environment and/or a normal touch-tone-based phone. http://xml.sys-con.com/read/40264.htmhttp://xml.sys-con.com/read/40264.htm Thu, 01 Nov 2001 00:00:00 GMT VoiceXML and interactive voice portals can enhance self-service and mobile-enable employees, customers, and partners. Voice portals provide anytime/anywhere access to vital information through a simple, natural interface such as speech-enabled conversations. http://xml.sys-con.com/read/40221.htmhttp://xml.sys-con.com/read/40221.htm Tue, 10 Jul 2001 00:00:00 GMT In Part 1 of this article (XML-J, Vol. 2, issue 6) we introduced the key components of the Microsoft .NET Framework - ASP.NET, C#, and Web Services. In Part 2 we apply the .NET technologies to develop an interactive VoiceXML application. Toward the end of the article we review the concept of Web Services and how it applies to the world of developing interactive voice applications. http://xml.sys-con.com/read/40204.htmhttp://xml.sys-con.com/read/40204.htm Sun, 03 Jun 2001 00:00:00 GMT In this fourth article in the 'Spotlight on VoiceXML' series we return to our hands-on approach for developing VoiceXML applications. In Part 1 we cover the basic fundamentals of the new Microsoft .NET Framework and its components. In Part 2 we'll apply .NET technologies, particularly ASP.NET, C#, and Web Services, to build an interactive VoiceXML application. http://xml.sys-con.com/read/40188.htmhttp://xml.sys-con.com/read/40188.htm Tue, 22 May 2001 00:00:00 GMT The previous article in this series, 'Tools for Developing VoiceXML Applications' (Vol. 2, issue 3), reviewed tools that can aid the development and testing of VoiceXML applications. Now we dive into the mechanisms of writing the grammars and review the standards being developed around the ways of representing them. http://xml.sys-con.com/read/40156.htmhttp://xml.sys-con.com/read/40156.htm Wed, 07 Mar 2001 00:00:00 GMT The previous article in this series, 'Building VoiceXML Applications Using J2EE' (XML-J, Vol. 2, issue 2), discussed building dynamic and interactive voice applications using VoiceXML and J2EE. In this issue we'll focus on the tools available to aid development and testing of VoiceXML-based components and applications. We'll discuss how to use the tools to test and debug such applications from a normal Touch-Tone-based phone. http://xml.sys-con.com/read/40160.htmhttp://xml.sys-con.com/read/40160.htm Wed, 07 Mar 2001 00:00:00 GMT The XML developer doesn't have to be convinced of XML's strength. You've heard it a million times: it's all about the data. The same is true on the client side. XHTML strongly embraces the separation of content and presentation, and brings XML's syntactical logic, as well as extensible opportunities, to the client-side table.