In part 1 of this series, we discussed some of the key problems of capturing and sharing information - problems like delivering information to multiple types of media, making updates faster and easier, and reducing the cost and time to translate and publish. Given those challenges, what should we do? In this part, we'll describe the essentials for solving these problems, which include building a 'single source' of information that eliminates redundancy, creating information in reusable modules, and automatically assembling and publishing information for multiple audiences and multiple media. Let's take a trip through the Wayback Machine to 1960. You find yourself responsible for publishing a technical manual. You begin the project by figuring out what information the book will contain and assigning various sections to subject matter experts (SMEs). The SMEs are mostly engineers, and they write out their content in longhand on foolscap. (If you don't know that 'foolscap' is writing paper, congratulate yourself on your youth and vitality.) The secretarial pool types out the handwritten notes from the engineers. An editor - that's your job too - reviews and edits those typewritten notes and then sends them back to the secretarial pool to re-type.