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Envisioning the AI-Driven Enterprise | @CloudExpo #AI #ML #DL DX #DeepLearning

Long before we invent Skynet, AI will change everything

As today's digital disruptions bounce and smash their way through conventional technologies and conventional wisdom alike, predicting their path is a multifaceted challenge. So many areas of technology advance on Moore's Law-like exponential curves that divining the future is fraught with danger.

Such is the problem with artificial intelligence (AI) and its related concepts, including cognitive computing, machine learning, and deep learning.

Today we have interesting but hardly revolutionary technologies like Apple Siri and Amazon Alexa. And tomorrow? If you listen to the doomsayers, The Terminator's Skynet or its killer robot kin will take over the world from us puny humans.

While we cannot entirely disagree with the dire warnings of certain pundits, the reality is that there is quite a lot of territory to cover between Siri and Skynet. Even well before some kind of singularity where AI begins to think for itself, we face enormous disruption across the board - from the consumer marketplace all the way to the enterprise.

In fact, the writing is on the wall: AI will completely upend how we build, use, and even conceive of software. The AI we have today merely scratches the surface - and long before we invent Skynet, AI will change everything.

Autocomplete Everything
We all love to hate autocomplete - the AI built into our phones that tries to guess what word we're typing or what word or phrase we might type next.

It's true autocomplete could work much better than it does today. And in fact, it will. Much better.

We're already seeing autocomplete-like technology in enterprise applications. For example, some modern business process designers suggest the next best action, as the user assembles a process. We've also seen a visual data integration tool that suggests the next step in a complex integration.

The Low-Code/No-Code space is picking up on this trend as well, building AI wizards that discern the intent of the application creator, thus fleshing out as much of the completed application as it can automatically.

As such AI matures, we can expect it to autocomplete more and more of the task the user is attempting, pulling in relevant contextual information as necessary to fill in any gaps that human beings have heretofore had to complete.

For example, it won't be long until data entry is a thing of the past. Why type in a person's information into a form when it is sufficient to tell the software what information you'd like it to enter, and let the software find it wherever it may be and enter it for you?

Push Button Design
Among the voluminous quantities of Steve Jobs lore of questionable veracity is the story of the iPod design meeting. The team was coming up with many complex interface designs, when Steve walked in, drew a rectangle with a circle in it, and behold, the iPod was born.

The insight: if a single button will do, why have anything more complicated? The same goes for AI. As AI advances, how many complex tasks can we boil down to the single click of a button - or no click at all?

Complete a form - even a complex data entry task in an ERP application? Click a button and done.

Close the books for a multinational bank? Click a button.

Comply with a regulation? How about comply with all regulations? Click and done.

Recruit, hire, provision, and orient an employee? All it takes is a single click.

It's important to note that while clicking a button may be literal, it might also be a metaphor for any ultra-simple, single user action. It might mean saying, "Siri, buy me that house" (mortgage included). Or perhaps waving your hand in an augmented reality interface to, say, enroll in college.

Consumer examples may be easier to envision, but enterprise scenarios are potentially more powerful, because existing enterprise tasks tend to be more complex and time-consuming.

Essentially, any task or process that boils down to ‘busywork' or ‘paper-pushing' or, broadly speaking, ‘bureaucracy' should be as simple as pushing the proverbial button - and soon, AI will make this vision a reality.

Furthermore, for many tasks, even pushing a button is too much trouble. Take the example of complying with regulations. Our AI should simply know that we must be compliant, and proactively take whatever action it must to ensure that we are so - fully automated, no button pushing necessary.

The Moral Dilemma. Hint: It Ain't Skynet
The future path of AI leads us to a grand utopia free of busywork and paper-pushing. Only one problem: busywork and paper-pushing give people jobs. Such careers may be mind-numbing to be sure, but they pay the bills.

The moral question around AI of our day, therefore, isn't whether we might create killer robots, but rather whether extending the inexorable progress in enterprise automation with AI is a good thing or not.

The answer: such moral arguments in the end are irrelevant. Just as water flows downhill, business inevitably finds a path to maximum profitability - for better or worse.

True, some businesses may decide to forego AI in order to keep cube farms full of data entry personnel busy. But remember, we've seen this story before, many times.

What happened to the companies that said the same thing about their typing pools, eschewing PCs to keep throngs of typists busy pecking away at their Selectrics? Not only were such efforts futile, but led to competitive disadvantage and eventual demise for the companies that persisted.

Today, the increasing pace of technology innovation is driving global digital disruption. The timeframe connecting competitive weakness to abject failure grows ever shorter.

Failure to adopt AI as the technology matures may save some jobs in the short term, but how many more will be lost when the entire enterprise goes belly up?

The Intellyx Take
While every wave of automation inevitably puts some people out of work, the bigger picture is how automation shifts the emphasis on the types of work companies require from their employees. AI-driven automation is no different.

After all, there will remain plenty of tasks within organizations large and small that AI is not well-suited to tackling. We're all used to interacting with software, and yet as social beings, there will always be a role for human-to-human interaction, both in social and business contexts.

Busywork, however, is on the chopping block. If you're an executive or knowledge worker or some other category of personnel whose value to your organization extends beyond busywork, your life can only be improved by eliminating it.

Imagine if you will a "deal with my email" button. Push it and voila! Your inbox is empty - or perhaps, almost empty. I say almost because there should always be emails (or other examples of human interactions) that you really need to deal with personally. The rest of them, however, are busywork.

To conclude, then, some advice: seek to build skills that AI will not be able to supplant, at least within your career timeframe. If you're hiring someone, always look for such skills, regardless of the role.

Whether we like it or not, AI is going to streamline and simplify our lives, and every piece of software we encounter will be AI-driven. Resistance is futile. Instead, do what you can to maximize the upside, both for you personally as well as for the organizations where we work.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. Image credit: Blake Emrys.

Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.

Download Show Prospectus ▸ Here

The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.

All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.

With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be!

With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo, October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.

Track 1. Enterprise Cloud | Cloud-Native
Track 2.
Big Data | Analytics
Track 3. Internet of Things | IIoT | Smart Cities

Track 4. DevOps | Digital Transformation (DX)

Track 5. APIs | Cloud Security | Mobility

Track 6.
AI | ML | DL | Cognitive
Track 7.
Containers | Microservices | Serverless
Track 8. FinTech | InsurTech | Token Economy

Cloud Expo | @ThingsExpo 2017 Silicon Valley
(October 31 - November 2, 2017, Santa Clara Convention Center, CA)

Cloud Expo | @ThingsExpo 2018 New York 
(June 12-14, 2018, Javits Center, Manhattan)

Download Show Prospectus ▸ Here

Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers.  

Companies are each developing their unique mix of cloud technologies and services, forming multi-cloud and hybrid cloud architectures and deployments across all major industries. Cloud-driven thinking has become the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, and the public sector.

Cloud Expo is the single show where technology buyers and vendors can meet to experience and discus cloud computing and all that it entails. Sponsors of Cloud Expo will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers.
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35-minute technical session
  • Online advertising in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage.
  • Unprecedented PR Coverage: Editorial Coverage on Cloud Computing Journal.
  • Tweetup to over 75,000 plus followers
  • Press releases sent on major wire services to over 500 industry analysts.

For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.

The World's Largest "Cloud Digital Transformation" Event

@CloudExpo | @ThingsExpo 2017 Silicon Valley
(Oct. 31 - Nov. 2, 2017, Santa Clara Convention Center, CA)

@CloudExpo | @ThingsExpo 2018 New York 
(June 12-14, 2018, Javits Center, Manhattan)

Full Conference Registration Gold Pass and Exhibit Hall ▸ Here

Register For @CloudExpo ▸ Here via EventBrite

Register For @ThingsExpo ▸ Here via EventBrite

Register For @DevOpsSummit ▸ Here via EventBrite

Sponsorship Opportunities

Sponsors of Cloud Expo | @ThingsExpo will benefit from unmatched branding, profile building and lead generation opportunities through:

  • Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers
  • Showcase exhibition during our new extended dedicated expo hours
  • Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35 minute technical session
  • Online targeted advertising in SYS-CON's i-Technology Publications
  • Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage
  • Unprecedented Marketing Coverage: Editorial Coverage on ITweetup to over 100,000 plus followers, press releases sent on major wire services to over 500 industry analysts

For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez (@GonzalezCarmen) today by email at events (at) sys-con.com, or by phone 201 802-3021.

Secrets of Sponsors and Exhibitors ▸ Here
Secrets of Cloud Expo Speakers ▸ Here

All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.

With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo@ThingsExpo, October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-4, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.

Delegates to Cloud Expo | @ThingsExpo will be able to attend 8 simultaneous, information-packed education tracks.

There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content.

Join Cloud Expo | @ThingsExpo conference chair Roger Strukhoff (@IoT2040), October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, for three days of intense Enterprise Cloud and 'Digital Transformation' discussion and focus, including Big Data's indispensable role in IoT, Smart Grids and (IIoT) Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) Digital Transformation in Vertical Markets.

Financial Technology - or FinTech - Is Now Part of the @CloudExpo Program!

Accordingly, attendees at the upcoming 21st Cloud Expo | @ThingsExpo October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, will find fresh new content in a new track called FinTech, which will incorporate machine learning, artificial intelligence, deep learning, and blockchain into one track.

Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.

FinTech brings efficiency as well as the ability to deliver new services and a much improved customer experience throughout the global financial services industry. FinTech is a natural fit with cloud computing, as new services are quickly developed, deployed, and scaled on public, private, and hybrid clouds.

More than US$20 billion in venture capital is being invested in FinTech this year. @CloudExpo is pleased to bring you the latest FinTech developments as an integral part of our program, starting at the 21st International Cloud Expo October 31 - November 2, 2017 in Silicon Valley, and June 12-14, 2018, in New York City.

@CloudExpo is accepting submissions for this new track, so please visit www.CloudComputingExpo.com for the latest information.

Speaking Opportunities

The upcoming 21st International @CloudExpo@ThingsExpo, October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY announces that its Call For Papers for speaking opportunities is open.

Submit your speaking proposal today! ▸ Here

About SYS-CON Media & Events
SYS-CON Media (www.sys-con.com) has since 1994 been connecting technology companies and customers through a comprehensive content stream - featuring over forty focused subject areas, from Cloud Computing to Web Security - interwoven with market-leading full-scale conferences produced by SYS-CON Events. The company's internationally recognized brands include among others Cloud Expo® (@CloudExpo), Big Data Expo® (@BigDataExpo), DevOps Summit (@DevOpsSummit), @ThingsExpo® (@ThingsExpo), Containers Expo (@ContainersExpo) and Microservices Expo (@MicroservicesE).

Cloud Expo®, Big Data Expo® and @ThingsExpo® are registered trademarks of Cloud Expo, Inc., a SYS-CON Events company.

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

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