BlueNote issued a written response to Avaya's recent SOA annoncement:

"While Avaya is bolting on new SOA/CEBP capabilities to a hardware PBX-centric model, BlueNote has already pioneered and deployed more flexible and innovative voice and data software-based solutions that make up its SessionSuite product family. And while the addition of an ESB function to Avaya’s communications platform forces customers to be locked into an Avaya only model, BlueNote’s approach gives customers a choice for ESB, since its web services will work with any SOA infrastructure.  This method is more cost-effective for companies since many organizations already have an infrastructure of choice in place - including their choice of ESB - that they do not want to have to replace. BlueNote believes that communications and data should meet through a SOA, but the PBX infrastructure should not drive the SOA architecture as Avaya is attempting to do."

"To this point, Gregory Pisano, Director of Market Development for BlueNote Networks, said, "Avaya, like most legacy telephony vendors, is desperately trying to protect its PBX customer base and market share by repurposing their hardware which typically includes expensive upgrades and more proprietary boxes to accomplish these new capabilities. BlueNote’s solution was designed from the ground up for SOA providing an open systems software approach with all the inherent flexibility that offers."

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