Welcome!

Industrial IoT Authors: Elizabeth White, Dalibor Siroky, Liz McMillan, William Schmarzo, Stackify Blog

News Feed Item

Astoria Software Introduces the First Mobile Platform for Component Content Management

Astoria Software, a division of TransPerfect, today unveiled a new mobility strategy that will enable clients to provide higher quality documentation for their end-users at lower cost and less complexity. Astoria Software developed this new strategy after listening to clients in its target markets, extensive research, and prototype development on a key problem facing companies today: how to use technical documentation to engage more effectively with end-users.

Customer Engagement Drives Higher Revenue

Oracle Corporation’s recent report, "Why Customer Satisfaction is No Longer Good Enough," connects successful customer engagement with higher revenue. According to the report, “81 percent of consumers surveyed are willing to pay more for a superior customer experience.” The report further emphasizes three key points of customer engagement: “Improvement of the overall customer experience, providing quick access to information, and making it easier for customers to ask questions were cited as key drivers for spending more with a brand.” Astoria addresses these issues by extending its Component Content Management System to mobile device platforms so that companies deliver the content that end-users seek while gathering data that improves the end-user’s content experience.

The Astoria Mobility solution pushes content from the Astoria Component Content Management System (CCMS) to an Astoria Reader app running on mobile devices powered by Google Android© and Apple iOS©. The Astoria Reader has three regions: one for content display, another for entering search criteria, and a third for entering feedback data. The Astoria Reader submits this display, search, and feedback data to the Astoria CCMS, which correlates the information and makes it available to Astoria Business Process workflows and the Astoria Reporting subsystem. Nevertheless, end-user privacy is preserved; no personally identifying information is captured or reported by the Astoria Reader.

An important element of Astoria Software’s mobility strategy is a customer’s relationship with its end-users. Hence, there are two key features of Astoria Mobility:

1) White labeling – The Astoria Reader bears the branding and markings of the customer, not Astoria Software itself.

2) Simplicity – A company’s content authors have full access to both the raw and correlated data without the need for intervening Web Content Management Systems or complex website analytics software.

By allowing clients to configure the type of feedback data to capture, and by providing anonymous usage and search data in both raw and correlated formats, content authors will be able to deliver more complete and accurate documentation to end-users, reducing the time it takes to find important information, increasing customer engagement, and ultimately driving higher levels of end-user spending with clients.

“There is no question that technical documentation is one of the most important aspects of customer engagement,” observed Michael Rosinski, president and CEO of Astoria Software. “We’ve been at the forefront of two of the biggest trends transforming large and small enterprises today: SaaS (software-as-a-service) and mobility. We released Astoria On-Demand in 2007 to wide acclaim, and we’re seeing a tremendous reception to Astoria Mobility. It’s interesting to note that Astoria’s architecture, which was designed for enterprise-wide deployments, has enabled us to offer solutions that embrace these trends. I think that makes a favorable statement about the long-range vision of our product management and product engineering teams.”

Astoria Extends Critical CCMS Functions to Mobile Devices

An additional component of Astoria Software’s mobility strategy is to push essential and common CCMS functions to mobile platforms. The impetus for extending these functions to mobile devices is rooted in a 2011 survey published by eMarketer.com projecting a staggering 90 million tablet users in the United States alone by 2014. Astoria Software is the first CCMS vendor to recognize the impact of this trend: users will demand more editing, reviewing, and management functions on the devices where they perform an increasing amount of work. Therefore, Astoria Mobility puts editing and content review functions on mobile platforms so that subject-matter experts can edit, review, and approve content wherever they are in the world. Also, essential CCMS management functions are extended to mobile devices so that content management administrators can perform common tasks, such as approving new-user requests and altering access permissions, without the need for remote-desktop connections to the Astoria CCMS system.

Astoria is an Essential Platform in the GlobalLink Suite

Astoria is the CCMS platform for Translations.com’s GlobalLink® Product Suite. Content authored in Astoria seamlessly flows into other GlobalLink components to be quoted, translated, reviewed, approved, and then delivered back to Astoria. The entire suite of GlobalLink products forms an integrated content experience allowing content authors, localization professionals, and subject-matter and language-matter experts to collaborate in producing the highest quality content for their end-users. With Astoria Mobility, GlobalLink now allows end-users to participate in this content experience, thereby increasing the level of customer engagement that companies need to remain competitive in today’s global business environment. As Paul Daughterty, CTO at Accenture, put it in the February 2013 issue of Information Week UK, “Organizations need to look at technologies that encourage and support business-customer digital relationships, as they are likely to become the primary drivers of market differentiation, strategic growth, and bottom-line profitability.”

About Astoria Software

Astoria Software is the world’s most successful Enterprise solution for XML Component Content Management and the first to deliver both an Enterprise-wide SaaS/On-Demand and an On-Premise approach to structured content management. Cisco Systems, Teradata, ITT Fluid Technology, Siemens Healthcare, Northrop Grumman, Avaya, Citrix, and other Forbes Global 2000 manufacturers rely on Astoria to meet increasingly competitive demands for product documentation—high volume, accelerated time-to-market, and globalized output. Astoria Component Content Management, whether On-Demand or On-Premise, is an enterprise-wide solution for Translation-Enabled Content Management, reducing documentation costs up to 90%, compressing product launch times from months to weeks, and generating productivity and management benefits with its flexible delivery model. Astoria Software, a division of TransPerfect, Inc., is based in San Francisco, California. For more information, visit www.astoriasoftware.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...