|By Jeremy Thake||
|February 2, 2013 12:00 PM EST||
In a webinar entitled ‘Business Drivers and Checklists for Successful SharePoint Governance', Randy Williams, SharePoint MVP and AvePoint Enterprise Trainer & Evangelist, and I discussed the business drivers that come from individuals outside the IT department for SharePoint as a service within an organization. These drivers often result in policies being defined to set the expectation with the business and to focus alignment with the IT department.
Over a series of posts, I will focus on horror stories, from some of our 8,000+ customers we have here at AvePoint, which provided the genesis for these business drivers. The intention of this series is to proactively help your organization understand what "could happen" and what the business drivers are to help you structure your organization's governance system. I'm fortunate enough to get to meet a lot of our customers in person to discuss their SharePoint pain points, and enjoy referring them to resources all over the Internet to help them to cure these pains. I often feel like a SharePoint therapist of sorts, and selfishly enjoy hearing the pains as it triggers new ideas for products and articles we can share more broadly.
I'm a big fan of mind mapping, and over time, I've collected these pains and sorted them into some distinct business drivers, influenced by the other SharePoint governance experts in the field I discussed in one of my previous posts. Here are the main business drivers (for more explanation of each of these, check out Randy's recent post on the topic here):
- Service Level Agreements
- Continuous Improvement
To refer back to the policy areas defined in the governance system that the 21 Apps team came up with (IT Governance; Project Governance; Information Governance; Business & IT Alignment; and Continuous Improvement), there is overlap between the drivers and the policies - not a one to one mapping. This would make for a tidier diagram, but you can't have everything I guess!
To start this journey through the business drivers, I will start with one of the pain points that I have heard at every single customer, small or large, this past year - accountability.
The definition of accountability - "the state of being accountable, liable, or answerable" - really does sum it up well with respect to SharePoint content. When I state SharePoint content, I really mean being accountable at a document, library, sub site, site collection, web app or farm level. There are obviously other forms of SharePoint content outside this stack, such as in service applications including the managed metadata term store, user profiles, and business connectivity services external content types.
Typically, in an organization the IT department has the accountability of the farm level from an operational and maintenance level.
From a web application level, these are typically the workloads such as a collaboration system, document management system, intranet, internet, business intelligence system and so on. Within an organization, these cross-business workloads are often owned by either the IT department or a specific business unit such as human resources, communications, information management, or marketing. For business-specific workloads like internet sites and business intelligence systems, they are typically owned by the departments who requested them and are charged for them by the IT department.
Accountability starts to get a little hazy at the site collection level and below. The main reason for this is that content at this level, especially in cross business workloads such as collaboration systems and document management systems, typically start to separate at this level. For instance, in a document management system, each department may have its own site collection or, even further, a project management office may have a site collection per project. There are so many varieties of information architecture at the site collection and sub site level that accountability is not often the business owner of a department. This would also be the case for a project site collection where the accountable person would be the project owner.
The major pain point within organizations I talk to is how to track accountability at each of these levels. At a farm level, this can be done easily with the farm administrators group. At the web application level, this can be done with the web application policy settings. This can be accomplished on site collections with site collection administrator level. At the sub site level, this can be achieved via the owners group level. The biggest problem with assigning users to these settings is that it not only is an easy way to track accountability, but it also gives heightened permission levels to them. The main challenge here is that often these accountable people are not trained in SharePoint and don't require ‘god mode' of the container against which they have been tracked.
The other side of the accountability is not only tracking it on provisioning of these containers, but for the entire lifecycle of the containers. A common issue among customers is that the original people held accountable have transferred roles or left the organization entirely. Typically, containers require archiving for legal reasons and storage constraints. Or, IT just needs to reach out to the accountable person to notify them of a change request. Without having an up to the minute accountable person, these decisions are harder to make and can cause rifts between IT and the business.
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Jul. 25, 2016 03:45 AM EDT Reads: 2,136
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 25, 2016 01:45 AM EDT Reads: 1,207
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Jul. 25, 2016 01:30 AM EDT Reads: 1,247
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jul. 25, 2016 12:30 AM EDT Reads: 1,873
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 25, 2016 12:15 AM EDT Reads: 2,483
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 11:30 PM EDT Reads: 1,260
“delaPlex Software provides software outsourcing services. We have a hybrid model where we have onshore developers and project managers that we can place anywhere in the U.S. or in Europe,” explained Manish Sachdeva, CEO at delaPlex Software, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 11:00 PM EDT Reads: 1,501
From wearable activity trackers to fantasy e-sports, data and technology are transforming the way athletes train for the game and fans engage with their teams. In his session at @ThingsExpo, will present key data findings from leading sports organizations San Francisco 49ers, Orlando Magic NBA team. By utilizing data analytics these sports orgs have recognized new revenue streams, doubled its fan base and streamlined costs at its stadiums. John Paul is the CEO and Founder of VenueNext. Prior ...
Jul. 24, 2016 10:45 PM EDT Reads: 1,981
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...
Jul. 24, 2016 10:00 PM EDT Reads: 1,956
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
Jul. 24, 2016 09:45 PM EDT Reads: 2,126
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 24, 2016 09:00 PM EDT Reads: 2,465
Big Data engines are powering a lot of service businesses right now. Data is collected from users from wearable technologies, web behaviors, purchase behavior as well as several arbitrary data points we’d never think of. The demand for faster and bigger engines to crunch and serve up the data to services is growing exponentially. You see a LOT of correlation between “Cloud” and “Big Data” but on Big Data and “Hybrid,” where hybrid hosting is the sanest approach to the Big Data Infrastructure pro...
Jul. 24, 2016 07:45 PM EDT Reads: 1,855
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 07:30 PM EDT Reads: 2,058
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jul. 24, 2016 07:30 PM EDT Reads: 1,697
With 15% of enterprises adopting a hybrid IT strategy, you need to set a plan to integrate hybrid cloud throughout your infrastructure. In his session at 18th Cloud Expo, Steven Dreher, Director of Solutions Architecture at Green House Data, discussed how to plan for shifting resource requirements, overcome challenges, and implement hybrid IT alongside your existing data center assets. Highlights included anticipating workload, cost and resource calculations, integrating services on both sides...
Jul. 24, 2016 07:00 PM EDT Reads: 1,931
"We are a well-established player in the application life cycle management market and we also have a very strong version control product," stated Flint Brenton, CEO of CollabNet,, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 24, 2016 06:45 PM EDT Reads: 1,764
Unless your company can spend a lot of money on new technology, re-engineering your environment and hiring a comprehensive cybersecurity team, you will most likely move to the cloud or seek external service partnerships. In his session at 18th Cloud Expo, Darren Guccione, CEO of Keeper Security, revealed what you need to know when it comes to encryption in the cloud.
Jul. 24, 2016 05:00 PM EDT Reads: 2,362
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
Jul. 24, 2016 05:00 PM EDT Reads: 2,037
What are the successful IoT innovations from emerging markets? What are the unique challenges and opportunities from these markets? How did the constraints in connectivity among others lead to groundbreaking insights? In her session at @ThingsExpo, Carmen Feliciano, a Principal at AMDG, will answer all these questions and share how you can apply IoT best practices and frameworks from the emerging markets to your own business.
Jul. 24, 2016 04:15 PM EDT Reads: 1,551
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Jul. 24, 2016 03:45 PM EDT Reads: 1,727