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Global Markets and Technologies for Voice Recognition

NEW YORK, Jan. 3, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Markets and Technologies for Voice Recognition

http://www.reportlinker.com/p01075887/Global-Markets-and-Technologies-fo...

REASONS FOR THE STUDY AND ITS IMPORTANCE

In the coming decade, observers of the evolution in voice recognition technologies will no doubt look back to 2012 as the tipping point year – the time when speech adoption finally broke away from the enterprise niche market of interactive voice response (IVR) solutions into broader uses that include consumer and health care sectors. Advances in machine learning and statistical data-mining techniques, coupled with the ubiquitous adoption of mobile devices, are helping voice recognition solutions get a new lease on life. With global software revenues expected to reach $16.7 billion by 2017, this maturing industry continues to owe much of its growth to advances in the critical triad of automatic speech recognition (ASR), text-to-speech (TTS), and speaker verification (SV) technologies.Companies, across all sectors and from every part of the voice recognition supply chain, seek a competitive edge that will differentiate them in an increasingly crowded business environment. They want to create and use products that can help them to be nimble and efficient and that will help them grow their customer base. Converging technologies make partnerships a compelling way to introduce new products; however, an uncertain global economy is offering fewer incentives to give rise to the number of mergers and acquisitions that characterized the voice recognition (VR) space earlier in the new millennium.The second decade of the millennium has ushered in new uses for voice recognition products as collaborative consumption, fueled by the proliferation of social networks, empowers everyone to be potentially not only media consumers, but also producers of new applications. VR technologies help users identify (biometrics), codify (health care), search (voice search), navigate (voice-enabled navigation), and control (connected home). These technologies also help customers comply with privacy, safety and security requirements dictated by law and by user expectations.In the next five years companies will pair VR technologies with the latest research in artificial intelligence and augmented reality, creating a new generation of compelling products. Consumers, primed by the success of the Siri personal assistant, will expect products that not only predict their preferences but also offer new, interactive ways to enhance their emotional experiences.To address the rapidly growing mobile traffic demand of the emerging middle class in Africa and Asia as well as in the highly developed geographic regions of North America and Europe, voice recognition providers are partnering with manufacturers that are loading their products with voice-activated multimodal options. With the help of these applications, drivers can navigate to their destinations; workers can voice-pick warehouse inventory; doctors can automate medical transcription processes; lawyers can build their cases with e-discovery products; homeowners control their environmental and security systems; and users of smart devices can access applications by voice commands.Geographic regions that have built out their broadband networks offer the best potential for growth, especially in those areas where mobile devices are the primary mode for such frequently used functions as entertainment, navigation and banking.

Products and applications that are smart, cost-effective and intuitive will hold the keys to the VR kingdom in the next five years. Battle lines, drawn in the 2012 turf wars between Google, Samsung and Apple, where each has fought for direct integration into mobile operating systems, indicate just how valuable these companies perceive the stakes to be not only in the mobile market but also in capturing the imagination and dollars of an ever-expanding global user base.

OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION

- Who is using these technologies?

- What benefits do they accrue from using them?

- At what price points do they buy them?

- Which markets will reap the most benefits from their adoption?

- Which issues must be addressed to generate a successful return on investment?

AUDIENCE FOR THE REPORT

SCOPE AND CONTENT OF THE REPORT

METHODOLOGY AND INFORMATION SOURCES

AUTHOR'S CREDENTIALS

Patricia KutzaREPORT HIGHLIGHTS

- An overview of the software and hardware for voice recognition technologies and their markets

- Analyses of global market trends, with data from 2011, estimates for 2012, and projections of compound annual growth rates (CAGRs) through 2017

- Discussion of top supplier market shares, new technologies, and the unique challenges faced by each category in the future

- Examination of the importance of traditional and emerging voice-enabled devices, as these media will promote and extend voice recognition's reach

- Reviews of enabling technologies, corporate and national research and development funding, the organizational and economic makeup of the voice recognition industry, and the legislative, political, and environmental issues facing the industry

- Listings of recent patent grants, as well as related mergers and acquisitions, licensing arrangements, and partnerships

- Comprehensive company profiles of major players in the industry.

TABLE OF CONTENTS

REASONS FOR THE STUDY AND ITS IMPORTANCE 1

OBJECTIVES OF THE STUDY AND ITS CONTRIBUTION 2

AUDIENCE FOR THE REPORT 3

SCOPE AND CONTENT OF THE REPORT 3

METHODOLOGY AND INFORMATION SOURCES 3

AUTHOR'S CREDENTIALS 3

RELATED BCC RESEARCH REPORTS 4

BCC ONLINE SERVICES 4

DISCLAIMER 4

CHAPTER 2 SUMMARY 6SUMMARY TABLE GLOBAL VOICE RECOGNITION MARKET, THROUGH 2017 ($ MILLIONS) 7SUMMARY FIGURE GLOBAL VOICE RECOGNITION MARKET, 2011–2017 ($ MILLIONS) 7

CHAPTER 3 OVERVIEW 9

IMPORTANCE OF THE INDUSTRY 9

INVESTOR CONFIDENCE 10

U.S. VENTURE CAPITAL FINANCING AND DEALS IN VOICE RECOGNITION-RELATED

SECTORS, SIX QUARTERS: 2011-2012 10

TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX

QUARTERS, 2011–2012 ($ BILLIONS/NO. OF DEALS) 10

TOP FIVE COUNTRIES GLOBAL, RANKED BY VENTURE CAPITAL CONFIDENCE IN

2012 11

TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 11

HISTORY OF THE INDUSTRY 11

SPEECH RECOGNITION LIFE CYCLE 13

TABLE 3 SPEECH RECOGNITION LIFE CYCLE 13

DESCRIPTION OF THE INDUSTRY: MAJOR CATEGORIES 13

HARDWARE 13

Infrastructure Hardware 14

TABLE 4 INFRASTRUCTURE HARDWARE 14

SOFTWARE 14

TABLE 5 SOFTWARE 14

ENHANCED DEVICES 15

TABLE 6 ENHANCED DEVICES 15

FUNDAMENTAL FUNCTIONS OF VOICE TECHNOLOGY 15

SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15

TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15

SCOPE OF REPORT CLASSIFIED BY MARKET 16

TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 16

EFFECT ON THE FUTURE 16

CHAPTER 4 MAJOR CATEGORIES 19HARDWARE 19DIGITAL SIGNAL PROCESSING (DSP) 19Global Digital Signal Processor Dollar Sales Forecast, through 2017 19TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH2017 ($ BILLIONS) 20FIGURE 1 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST,2011-2017 ($ BILLIONS) 20Digital Signal Processor Major Players, Products, and End Markets 21TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS 21IP MULTIMEDIA SUBSYSTEM (IMS) GATEWAYS 21Global Gateway Sales Forecast 21TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 22FIGURE 2 GLOBAL GATEWAY MARKET FORECAST, 2011-2017 ($ BILLIONS) 22Gateway Major Players, Products, and End Markets 23TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 23GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) 23Global Microelectromechanical System (MEMS) Microphones Forecast 24TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKETFORECAST, THROUGH 2017 ($ MILLIONS) 24FIGURE 3 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKETFORECAST, 2011-2017 ($ MILLIONS) 24Global Microelectromechanical System (MEMS) Microphone Major Players,Products, and End Markets 25TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJORPLAYERS, PRODUCTS, AND END MARKETS 25BLUETOOTH INTEGRATED HEADSETS 25Global Bluetooth Integrated Headsets Forecast 26TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($BILLIONS) 26FIGURE 4 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, 2011-2017 ($ BILLIONS) 26Bluetooth Integrated Headset Major Players, Products, and End Markets 27TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND ENDMARKETS 27SET-TOP BOXES 27Global Voice-Enabled Set-Top Box Sales Forecast 27TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($MILLIONS) 27FIGURE 5 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($MILLIONS) 27VOICE-ACTIVATED INTERACTIVE GAMES 28Global Voice-Activated Interactive Games Sales Forecast 28TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH2017 ($ MILLIONS) 28FIGURE 6 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH2017 ($ MILLIONS) 28SOFTWARE 29COMMERCIAL PACKAGES: AUTOMATIC SPEECH RECOGNITION 29Global Automatic Speech Recognition Sales Forecast 30TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH2017 ($ MILLIONS) 30FIGURE 7 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, 2011-2017 ($MILLIONS) 30Challenges to Growth 31Automatic Speech Recognition Major Players, Products, and End Markets 31TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND ENDMARKETS 31COMMERCIAL PACKAGES: SPEAKER VERIFICATION (VOICE BIOMETRICS) 32Global Speaker Verification Sales Forecast 32TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ MILLIONS) 32FIGURE 8 GLOBAL SPEAKER VERIFICATION SALES FORECAST, 2011-2017 ($ MILLIONS) 32Types of Voice Biometric Engines 33TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 33Range of Markets by Application for Speech Verification 34TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 34Challenges to Growth 35Speaker Verification Major Players, Products, and End Markets 35TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35COMMERCIAL PACKAGES: TEXT-TO-SPEECH 35Global Text-to-Speech Sales Forecast 36TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, THROUGH 2017 ($ MILLIONS) 36FIGURE 9 GLOBAL TEXT-TO-SPEECH SALES FORECAST, 2011-2017 ($ MILLIONS) 36Challenges to Growth 37Text-to-Speech Major Players, Products, and End Markets 38TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38COMMERCIAL PACKAGES: SPEECH ANALYTICS 38Global Speech Analytics Sales Forecast 38TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ MILLIONS) 39FIGURE 10 GLOBAL SPEECH ANALYTICS SALES FORECAST, 2011-2017 ($ MILLIONS) 39Comparison of Goals, Scope and Techniques of Text and Data Mining 40TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 40Speech Analytics Major Players, Products, and End Markets 41TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 41Challenges to Growth 41COMMERCIAL PACKAGES: VOICE-ENABLED CALL CENTER PROCESSING ANDROUTING 42TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 42Global Voice-Enabled Call Center Sales Forecast 42TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($BILLIONS) 42FIGURE 11 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, 2011-2017 ($BILLIONS) 43Call and Contact Center Technology Client Wish List 43TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST 43Call Center Speech Technology Major Players, Products, and End Markets 44TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND ENDMARKETS 44COMMERCIAL PACKAGES: INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATEDDIALING 44Key Reasons Contact/Call Centers Are Attracted to Hosted/Managed ServiceInteractive Voice Response (IVR) 45TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGEDSERVICE INTERACTIVE VOICE RESPONSE (IVR) 45Global Interactive Voice Response (IVR) Voice-Activated Dialing Sales Forecast,through 2017 45TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALINGMARKET FORECAST, THROUGH 2017 ($ BILLIONS) 45FIGURE 12 GLOBAL INTERACTIVE VOICE RESPONSE (IVR) VOICE-ACTIVATED DIALINGMARKET FORECAST, 2011-2017 ($ BILLIONS) 45Emerging Interactive Voice Response (IVR) Technology 46Voice-Activated Dialing Major Players, Products, and End Markets 46TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46COMMERCIAL PACKAGES: VOICE-ENABLED MOBILE SEARCH 47Global Voice-Enabled Mobile Search Advertising Revenue Forecast 47TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,THROUGH 2017 ($ MILLIONS) 47FIGURE 13 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,2011-2017 ($ MILLIONS) 47Challenges to Growth 47EMERGING TECHNOLOGY: VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS 48Voice-Activated Mobile Virtual Assistants Providers 48TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS,AND END MARKETS 48Challenges to Growth 49ENHANCED DEVICES 49VOICE-AIDED ASSISTIVE PRODUCTS 49Voice-Aided Assistive Products Sales Forecast 49TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, THROUGH2017 ($ MILLIONS) 49FIGURE 14 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, 2011-2017 ($MILLIONS) 49Voice-Aided Assistive Products Major Players, Products, and End Markets 50TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND ENDMARKETS 50Challenges to Growth 51VOICE-INTEGRATED WORKSTATIONS 51Global Voice-Integrated Workstation Sales Forecast 51TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, THROUGH 2017($ MILLIONS) 51FIGURE 15 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, 2011-2017 ($MILLIONS) 51Voice-Integrated Workstation Major Players, Products, and End Markets 52TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND ENDMARKETS 52VOICE-ACTIVATED CAR KITS 52Global Bluetooth Voice-Activated Car Kit Sales Forecast 53TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, THROUGH2017 ($ MILLIONS) 53FIGURE 16 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, 2011-2017($ MILLIONS) 53Voice-Activated Car Kit Major Players, Products, and End Markets 54TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54Emerging Technology: Mirror Link 54VOICE-ACTIVATED NAVIGATION SYSTEMS 54Global Voice-Activated Navigation Systems Sales Forecast 55TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, THROUGH2017 ($ MILLIONS) 55FIGURE 17 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, 2011-2017($ MILLIONS) 55Voice-Activated Navigation Systems Major Players, Products, and End Markets 56TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, ANDEND MARKETS 56VOICE-ACTIVATED WEARABLE PRODUCTS 56Global Voice-Activated Wearable Products Sales Forecast 56TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH2017 ($ MILLIONS) 56FIGURE 18 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH2017 ($ MILLIONS) 56Voice-Activated Wearable Products Major Players, Products, and End Markets 57TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 57Emerging Technology: Project Glass 57VOICE-ACTIVATED SMART HOME PRODUCTS 57Global Voice-Activated Smart Home Products Sales Forecast 58TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,THROUGH 2017 ($ MILLIONS) 58FIGURE 19 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,2011-2017 ($ MILLIONS) 58Voice-Activated Smart Home Products Major Players, Products, and End Markets 59TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, ANDEND MARKETS 59

CHAPTER 5 SUMMARY: VOICE RECOGNITION CATEGORIES AND END MARKETS 61

TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORIES, THROUGH 2017 61

TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH 2017 ($

MILLIONS) 61

FIGURE 20 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, 2011-2017 ($

MILLIONS) 61

HARDWARE 62

GLOBAL HARDWARE MARKET FORECAST 62

TABLE 52 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 62

FIGURE 21 GLOBAL HARDWARE MARKET FORECAST, 2011-2017 ($ MILLIONS) 62

SOFTWARE 63

GLOBAL SOFTWARE MARKET FORECAST 63

TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 63

FIGURE 22 GLOBAL SOFTWARE MARKET FORECAST, 2011-2017 ($ MILLIONS) 63

ENHANCED DEVICES 65

GLOBAL ENHANCED DEVICES MARKET FORECAST, THROUGH 2017 65

TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH 2017 ($

MILLIONS) 65

FIGURE 23 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, 2011-2017 ($

MILLIONS) 65

END MARKETS 66

SCOPE OF END MARKET APPLICATIONS 66

TABLE 55 SCOPE OF END MARKET APPLICATIONS 66

VALUE OF ALL END MARKETS BY CATEGORY, 2011 67

TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ MILLIONS) 67

Distribution of Voice Recognition Technologies in Selected End Products,

Applications and Markets 68

TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END

PRODUCTS, APPLICATIONS, AND MARKETS 68

CHAPTER 6 END-USE MARKETS: ENTERPRISE 70ENTERPRISE MARKET 70FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,THROUGH 2017 70TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,THROUGH 2017 ($ MILLIONS) 70FIGURE 24 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,2011-2017 ($ MILLIONS) 70NICHE MARKETS 71Legal Market 71Global Voice-Enabled Legal Sector Sales Forecast 71TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH 2017 ($MILLIONS) 71FIGURE 25 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, 2011-2017 ($MILLIONS) 71Comparison of Traditional and Voice-Enabled Court Reporting Tasks 72TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 72Legal Software Solutions by Function 72TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION 72Voice-Directed Warehousing Market 73Global Voice-Directed Warehousing Sector Sales Forecast 73TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,THROUGH 2017 ($ MILLIONS) 73FIGURE 26 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,2011-2017 ($ MILLIONS) 73Voice-Directed Warehousing Market Functions That Benefit from VoiceEnablement 74TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROMVOICE ENABLEMENT 74Voice-Directed Warehousing (VDW) Market Providers, Products, and EndMarkets 75TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, ANDEND MARKETS 75Call (Contact) Center Market 75Market Share Forecast for Speech-Enabled Interactive Voice Response (IVR)Systems, through 2017 75TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR)SYSTEMS, THROUGH 2017 ($ MILLIONS) 75FIGURE 27 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE(IVR) SYSTEMS, 2011-2017 ($ MILLIONS) 76Cost-per-Call and Call Abandonment Rates by Industry 77TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 77Call Center Voice-Aided Infrastructure Technologies 77AutoAttendants 77Automatic Call Distributors (ACDs) 77Computer-Telephony Integration (CTI) 78Interactive Voice Response (IVR) 78Percentage of Ports Used for Interactive Voice Response (IVR) Applications perIndustry 78TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR)APPLICATIONS PER INDUSTRY 78Call Center Analytics 79Voice Recognition 79Call Center Use 79Call Center Use by Industry Function 79TABLE 68 CALL CENTER USE BY INDUSTRY FUNCTION 79Voice Recognition Call Center Solutions Providers, Products, and Applications 80TABLE 69 VOICE RECOGNITION CALL CENTER SOLUTIONS PROVIDERS, PRODUCTS, ANDAPPLICATIONS 80Emerging Call Center Trends 81Challenges to Growth 81Military 82Global Voice-Enabled Military Sector Sales Forecast, through 2017 82TABLE 70 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, THROUGH 2017($ MILLIONS) 82FIGURE 28 GLOBAL VOICE-ENABLED MILITARY SECTOR SALES FORECAST, 2011-2017 ($MILLIONS) 82Air Traffic Controller Training 83Companies Offering Voice-Enabled Military Products 83TABLE 71 COMPANIES OFFERING VOICE-ENABLED MILITARY PRODUCTS 83Converging Technologies 83VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 83TABLE 72 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($MILLIONS, % OF MARKET) 84FIGURE 29 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY REGION, 2011 ($MILLIONS, % OF MARKET) 84VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 84TABLE 73 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($MILLIONS, % OF MARKET) 85FIGURE 30 VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($MILLIONS, % OF MARKET) 85EMERGING PRODUCTS 86Forecast of Global Smartphone Sales 86TABLE 74 FORECAST OF GLOBAL SMARTPHONE SALES, THROUGH 2017 (MILLION UNITS) 86FIGURE 31 FORECAST OF GLOBAL SMARTPHONE SALES, 2011-2017 (MILLION UNITS) 86Voice-Activated E-mail 87Voice-mail Transcription 87Voice-Activated E-mail/Voice-mail Transcription Providers 87TABLE 75 VOICE-ACTIVATED E-MAIL/VOICE-MAIL TRANSCRIPTION PROVIDERS 87CHALLENGES TO GROWTH 88

CHAPTER 7 END-USE MARKETS: CONSUMER 90

CONSUMER MARKET 90

FORECAST OF VALUE OF CONSUMER VOICE RECOGNITION MARKET BY NICHE,

THROUGH 2017 90

TABLE 76 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY

NICHE, THROUGH 2017 ($ MILLIONS) 90

FIGURE 32 FORECAST OF VALUE OF CONSUMER/MOBILE VOICE RECOGNITION MARKET BY

NICHE, 2011-2017 ($ MILLIONS) 90

VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 91

TABLE 77 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($

MILLIONS, %) 91

FIGURE 33 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY REGION, 2011 ($

MILLIONS, %) 91

NICHE MARKETS 92

Voice-Enabled Telematics Market 92

Global Voice-Enabled Telematics Market Forecast 92

TABLE 78 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, THROUGH 2017 ($

MILLIONS) 92

FIGURE 34 GLOBAL VOICE-ENABLED TELEMATICS MARKET FORECAST, 2011-2017 ($

MILLIONS) 93

Telematics Voice-Enabled Product Providers and Auto-Based Applications 94

TABLE 79 TELEMATICS VOICE-ENABLED PRODUCT PROVIDERS AND AUTO-BASED

APPLICATIONS 94

Telematics Trends 95

Emerging Technologies 95

Smart Homes 95

Global Voice-Enabled Smart Home Sales Forecast, through 2017 95

TABLE 80 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, THROUGH 2017 ($

MILLIONS) 95

FIGURE 35 GLOBAL VOICE-ENABLED SMART HOME MARKET FORECAST, 2011-2017 ($

MILLIONS) 95

SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS 97

TABLE 81 SMART HOME VOICE-ACTIVATED ENVIRONMENT PRODUCTS AND APPLICATIONS 97

Entertainment 97

Global Voice-Enabled Entertainment Sales Forecast 97

TABLE 82 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, THROUGH 2017

($ MILLIONS) 97

FIGURE 36 GLOBAL VOICE-ENABLED ENTERTAINMENT MARKET FORECAST, 2011- 2017 ($

MILLIONS) 98

Interactive Televisions and Set-Top Boxes 98

Global Voice-Enabled Interactive TV Set-Top Box Market Forecast 98

TABLE 83 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST,

THROUGH 2017 ($ MILLIONS) 98

FIGURE 37 GLOBAL VOICE-ENABLED INTERACTIVE TV AND SET-TOP BOX SALES FORECAST,

2011-2017 ($ MILLIONS) 98

Interactive Games 99

Global Interactive Games Sales Forecast 99

TABLE 84 GLOBAL INTERACTIVE GAMES SALES FORECAST, THROUGH 2017 ($ MILLIONS) 100

FIGURE 38 GLOBAL INTERACTIVE GAMES SALES FORECAST, 2011-2017 ($ MILLIONS) 100

Voice-Activated Games and Applications 100

TABLE 85 VOICE-ACTIVATED GAMES AND APPLICATIONS 100

VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 101

TABLE 86 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($

MILLIONS, % OF MARKET) 101

FIGURE 39 VALUE OF CONSUMER VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($

MILLIONS, % OF MARKET) 101

EMERGING PRODUCTS 102

Interactive Displays 102

Cinema 102

Emotion Detection Features 102

Google Glasses 102

Voice and Gesture Mash-Up Products 103

3D Communication Systems 103

CHALLENGES TO GROWTH 103

CHAPTER 8 END-USE MARKETS: HEALTH CARE 105HEALTH CARE MARKET 105FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE,THROUGH 2017 105TABLE 87 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY NICHE,THROUGH 2017 ($ MILLIONS) 105FIGURE 40 FORECAST OF VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BYNICHE, 2011-2017 ($ MILLIONS) 105VALUE OF THE HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 106TABLE 88 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($MILLIONS/%) 106FIGURE 41 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY CATEGORY, 2011 ($MILLIONS/%) 106NICHE MARKETS 107Health Care Interactive Voice Response (IVR) 107Global Voice-Enabled Health Care Interactive Voice Response (IVR) SalesForecast, through 2017 108TABLE 89 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR)MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 108FIGURE 42 GLOBAL VOICE-ENABLED HEALTH CARE INTERACTIVE VOICE RESPONSE (IVR)MARKET FORECAST, 2011-2017 ($ MILLIONS) 108Medical Dictation/Transcription 108Global Voice-Enabled Medical Transcription Sales Forecast, through 2017 109TABLE 90 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST,THROUGH 2017 ($ MILLIONS) 109FIGURE 43 GLOBAL VOICE-ENABLED MEDICAL TRANSCRIPTION SALES FORECAST,2011-2017 ($ MILLIONS) 109Voice-Enabled Medical Dictation Providers, Products, and Applications 110TABLE 91 VOICE-ENABLED MEDICAL DICTATION PROVIDERS, PRODUCTS, ANDAPPLICATIONS 110Assistive Technology Market 110Global Voice-Enabled Assistive Technology Sales Forecast, through 2017 111TABLE 92 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST,THROUGH 2017 ($ MILLIONS) 111FIGURE 44 GLOBAL VOICE-ENABLED ASSISTIVE TECHNOLOGY MARKET FORECAST,2011-2017 ($ MILLIONS) 111TABLE 93 ASSISTIVE TECHNOLOGY PROVIDERS, PRODUCTS, AND APPLICATIONS 112VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 113TABLE 94 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($MILLIONS, % OF MARKET) 113FIGURE 45 VALUE OF HEALTH CARE VOICE RECOGNITION MARKET BY REGION, 2011 ($MILLIONS, % OF MARKET) 113EMERGING PRODUCTS 114Reporting Systems 114Communication Systems 114Voice-Controlled "Intelligent" Wheelchairs 114Augmentative and Alternative Communication (AAC) Devices 115CHALLENGES TO GROWTH 115

CHAPTER 9 TECHNOLOGIES 117

TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 117

TABLE 95 TECHNOLOGIES SUPPORTING VOICE RECOGNITION APPLICATIONS 117

CHALLENGES FACED BY SUPPORTING TECHNOLOGIES 119

2D/3D 119

AUDIO MINING (SPEECH ANALYTICS) 119

AUTOMATIC SPEECH RECOGNITION 119

ARTIFICIAL INTELLIGENCE 119

AUGMENTED REALITY 119

CLOUD COMPUTING 120

FAR-FIELD MICROPHONE 120

HEAD-UP DISPLAY (HUD) 120

INTERACTIVE VOICE RESPONSE 120

NOISE ABATEMENT 120

SPEECH BIOMETRICS 121

TEXT-TO-SPEECH 121

VOICE-OVER-IP 121

VOICE-ACTIVATED DIALING (VAD) 121

VOICEXML 122

VoiceXML 2.0 122

Call Control eXtensible Markup Language (CCXML) 122

ECMAScript 122

Media Server Markup Language (MSML), Media Server Control Markup Language

(MSCML), MediaCTRL 122

OpenVXI 122

Semantic Interpretation for Speech Recognition (SISR) 122

Speech Recognition Grammar Specification (SRGS) 123

Speech Synthesis Markup Language (SSML) 123

Voice Browser 123

Wireless Application Protocol (WAP) 124

RESEARCH AND DEVELOPMENT 124

VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES,

AND INITIATIVES 124

TABLE 96 VOICE RECOGNITION RESEARCH AND DEVELOPMENT AGENCIES, UNIVERSITIES,

AND INITIATIVES 124

RESEARCH AND DEVELOPMENT SPENDING FORECAST BY TOP VOICE

RECOGNITION PROVIDER, NUANCE, 2009-2011 126

TABLE 97 RESEARCH AND DEVELOPMENT SPENDING FORECAST FOR TOP VOICE

RECOGNITION PROVIDER, NUANCE, THROUGH 2011 ($ MILLIONS) 126

CONSORTIUMS 127

GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 127

TABLE 98 GLOBAL VOICE RECOGNITION AND SUPPORTING TECHNOLOGY CONSORTIUMS 127

INTELLECTUAL PROPERTY 128

PATENTS 128

Patent Generation by Top Voice Recognition Provider: Nuance 128

Top Five U.S. Patent Holders in 2011 128

TABLE 99 TOP FIVE U.S. PATENT HOLDERS, 2011 (NO. OF PATENTS) 128

LICENSING 129

CHAPTER 10 INTERNATIONAL 131PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, 2011-2012 131TABLE 100 PROJECTED BROADBAND GLOBAL SUBSCRIBER GROWTH BY REGION, THROUGH2012 (MILLION SUBSCRIBERS) 131ASIA-PACIFIC 131LATIN AMERICA 131EMERGING MARKETS 132

CHAPTER 11 INDUSTRY STRUCTURE 134

PROFILE OF VOICE RECOGNITION MARKET LEADER: NUANCE COMMUNICATIONS 134

NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, 2009-2011 134

TABLE 101 NUANCE COMMUNICATIONS SEGMENT SHARE OF REVENUE, 2009-2011 (%) 134

NUANCE COMMUNICATIONS REVENUES BY SEGMENT, 2009-2011 135

TABLE 102 NUANCE COMMUNICATIONS REVENUES BY SEGMENT, THROUGH 2011 ($

MILLIONS) 135

Enterprise Segment 135

Mobile/Consumer 135

Health Care 135

Imaging 136

VOICE RECOGNITION INDUSTRY RELATIONSHIPS 136

FIGURE 46 VOICE RECOGNITION INDUSTRY RELATIONSHIPS 136

INDUSTRY RELATIONSHIP EXAMPLE 136

Audience 136

Company Description 136

Sales Model 136

Audience Research and Development Investment, 2010-2011 137

TABLE 103 AUDIENCE RESEARCH AND DEVELOPMENT INVESTMENT, 2010 AND 2011 (% OF

REVENUE) 137

Channel Distribution of Selected Voice Recognition Technologies 137

TABLE 104 CHANNEL DISTRIBUTION OF SELECTED VOICE RECOGNITION TECHNOLOGIES 137

INDUSTRY CONCERNS 137

EVOLVING STANDARDS 138

Devices and Applications that Use Multimodal Interactions 138

TABLE 105 DEVICES AND APPLICATIONS THAT USE MULTIMODAL INTERACTIONS 138

GOVERNMENT REGULATION 138

American Recovery and Reinvestment Act (ARRA) Incentives for Medicare Providers,

2011-2015 (per Practitioner) 139

TABLE 106 ARRA INCENTIVES FOR MEDICARE PROVIDERS, PER PRACTITIONER, 2011–2015

($ THOUSANDS) 139

ORGANIZATIONS AND RESEARCH LABS 139

TABLE 107 ORGANIZATIONS AND RESEARCH LABS 140

CHAPTER 12 COMPANY PROFILES 1463M HEALTH INFORMATION SYSTEMS 146BACKGROUND 146AJAXWEAVER 146BACKGROUND 146ANDREA ELECTRONICS CORP. 146BACKGROUND 147ANGEL 147BACKGROUND 147APPLIED VOICE & SPEECH TECHNOLOGIES INC. (AVST) 147BACKGROUND 148ASPECT COMMUNICATIONS CORP. (ASPT) 148BACKGROUND 148AURIX 148BACKGROUND 149AUTONOMY 149BACKGROUND 149AVAYA INC. 149BACKGROUND 149CHANT 150BACKGROUND 150CISCO 150BACKGROUND 150CLICKFOX 150BACKGROUND 151CONTACT SOLUTIONS, INC. 151BACKGROUND 151CONVERGYS CORP. 151BACKGROUND 151CYARA SOLUTIONS 152BACKGROUND 152DEMANDVOICE LLC 152BACKGROUND 152DIGITAL BASE PRODUCTIONS 152BACKGROUND 153DISAGGREGATE 153BACKGROUND 153ELOYALTY (A TELETECH COMPANY) 153BACKGROUND 153EMPIRIX, INC. 153BACKGROUND 154FRONTRANGE SOLUTIONS 154BACKGROUND 154GM VOICES, INC. 154BACKGROUND 154GOLD SYSTEMS 154BACKGROUND 155INFERENCE SOLUTIONS NORTH AMERICA 155BACKGROUND 155INFRAWARE 155BACKGROUND 155IQSERVICES 156BACKGROUND 156LOGITECH 156BACKGROUND 156LOQUENDO 156BACKGROUND 157LUMENVOX 157BACKGROUND 157MESSAGE TECHNOLOGIES, INC. 157BACKGROUND 157MICROAUTOMATION 158BACKGROUND 158MICROSOFT TELLME 158BACKGROUND 158MOVIDILO 158BACKGROUND 159NEXIDIA 159BACKGROUND 159NUANCE 159BACKGROUND 159PARLANCE 160BACKGROUND 160PHILLIPS SPEECH PROCESSING 160BACKGROUND 160PLUMVOICE 160BACKGROUND 161PRODUCT SUPPORT SOLUTIONS 161BACKGROUND 161RESOLVITY 161BACKGROUND 161RIGHT VOICE, INC. 161BACKGROUND 162SENSORY 162BACKGROUND 162SOFTEL 162BACKGROUND 162SYNTELLECT 162BACKGROUND 163TALKTECH 163BACKGROUND 163TELLME 163BACKGROUND 164USAN 164BACKGROUND 164VERINT SOLUTIONS 164BACKGROUND 164VOCOLLECT 164BACKGROUND 165VOICE2FORM 165BACKGROUND 165VOICEVAULT 165BACKGROUND 165VOLTDELTA ONDEMAND SOLUTIONS 165BACKGROUND 166VOXEO 166BACKGROUND 166WORDLY VOICES 166BACKGROUND 166WIZZARD SOFTWARE 167BACKGROUND 167WYDE VOICE 167BACKGROUND 167YDILO 167BACKGROUND 168

CHAPTER 13 APPENDIX 170

VOICE RECOGNITION PARTNERSHIPS,2011-2012 170

TABLE 108 VOICE RECOGNITION PARTNERSHIPS, 2011-2012 170

MERGERS AND ACQUISITIONS, 2011-2012 171

TABLE 109 MERGERS AND ACQUISITIONS, 2011–2012 171

LICENSING AGREEMENTS, 2011-2012 171

TABLE 110 LICENSING AGREEMENTS, 2011-2012 171

GLOBAL VOICE RECOGNITION PATENTS, 2011-2012 172

TABLE 111 GLOBAL VOICE RECOGNITION PATENTS, 2011–2012 172

VOICE RECOGNITION INDUSTRY EVENTS 174

TABLE 112 VOICE RECOGNITION INDUSTRY EVENTS 174

LIST OF TABLES

TABLE 1 U.S. VENTURE CAPITAL FINANCING AND DEALS IN RELATED SECTORS, SIX

QUARTERS, 2011–2012 ($ BILLIONS/NO. OF DEALS) 10

TABLE 2 TOP FIVE COUNTRIES GLOBAL RANKED BY VENTURE CAPITAL CONFIDENCE, 2012 11

TABLE 3 SPEECH RECOGNITION LIFE CYCLE 13

TABLE 4 INFRASTRUCTURE HARDWARE 14

TABLE 5 SOFTWARE 14

TABLE 6 ENHANCED DEVICES 15

TABLE 7 SCOPE OF REPORT CLASSIFIED BY VOICE RECOGNITION FUNCTION 15

TABLE 8 SCOPE OF REPORT CLASSIFIED BY MARKET 16

TABLE 9 GLOBAL DIGITAL SIGNAL PROCESSOR (DSP) DOLLAR SALES FORECAST, THROUGH

2017 ($ BILLIONS) 20

TABLE 10 DIGITAL SIGNAL PROCESSOR MAJOR PLAYERS, PRODUCTS, AND END MARKETS 21

TABLE 11 GLOBAL GATEWAY MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 22

TABLE 12 GATEWAY MAJOR PLAYERS, PRODUCTS, AND END MARKETS 23

TABLE 13 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONES MARKET

FORECAST, THROUGH 2017 ($ MILLIONS) 24

TABLE 14 GLOBAL MICROELECTROMECHANICAL SYSTEM (MEMS) MICROPHONE MAJOR

PLAYERS, PRODUCTS, AND END MARKETS 25

TABLE 15 GLOBAL BLUETOOTH HEADSETS MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 26

TABLE 16 BLUETOOTH INTEGRATED HEADSET MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 27

TABLE 17 GLOBAL VOICE-ENABLED SET-TOP BOX MARKET FORECAST, THROUGH 2017 ($

MILLIONS) 27

TABLE 18 GLOBAL VOICE-ACTIVATED INTERACTIVE GAMES SALES FORECAST, THROUGH

2017 ($ MILLIONS) 28

TABLE 19 GLOBAL AUTOMATIC SPEECH RECOGNITION MARKET FORECAST, THROUGH 2017

($ MILLIONS) 30

TABLE 20 AUTOMATIC SPEECH RECOGNITION MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 31

TABLE 21 GLOBAL SPEAKER VERIFICATION SALES FORECAST, THROUGH 2017 ($ MILLIONS) 32

TABLE 22 TYPES OF VOICE BIOMETRIC ENGINES 33

TABLE 23 RANGE OF MARKETS BY APPLICATION FOR SPEECH VERIFICATION 34

TABLE 24 SPEAKER VERIFICATION MAJOR PLAYERS, PRODUCTS, AND END MARKETS 35

TABLE 25 GLOBAL TEXT-TO-SPEECH SALES FORECAST, THROUGH 2017 ($ MILLIONS) 36

TABLE 26 TEXT-TO-SPEECH MAJOR PLAYERS, PRODUCTS, AND END MARKETS 38

TABLE 27 GLOBAL SPEECH ANALYTICS SALES FORECAST, THROUGH 2017 ($ MILLIONS) 39

TABLE 28 COMPARISON OF GOALS, SCOPE, AND TECHNIQUES OF TEXT AND DATA MINING 40

TABLE 29 SPEECH ANALYTICS MAJOR PLAYERS, PRODUCTS, AND END MARKETS 41

TABLE 30 CALL AND CONTACT CENTER KEY CONCERNS 42

TABLE 31 GLOBAL VOICE-ENABLED CALL CENTER SALES FORECAST, THROUGH 2017 ($

BILLIONS) 42

TABLE 32 CALL AND CONTACT CENTER TECHNOLOGY CLIENT WISH LIST 43

TABLE 33 CALL CENTER SPEECH TECHNOLOGY MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 44

TABLE 34 KEY REASONS CONTACT/CALL CENTERS ARE ATTRACTED TO HOSTED/MANAGED

SERVICE INTERACTIVE VOICE RESPONSE (IVR) 45

TABLE 35 GLOBAL INTERACTIVE VOICE RESPONSE (IVR)_VOICE-ACTIVATED DIALING

MARKET FORECAST, THROUGH 2017 ($ BILLIONS) 45

TABLE 36 VOICE-ACTIVATED DIALING MAJOR PLAYERS, PRODUCTS, AND END MARKETS 46

TABLE 37 GLOBAL VOICE-ENABLED MOBILE SEARCH ADVERTISING REVENUE FORECAST,

THROUGH 2017 ($ MILLIONS) 47

TABLE 38 VOICE-ACTIVATED MOBILE VIRTUAL ASSISTANTS MAJOR PLAYERS, PRODUCTS,

AND END MARKETS 48

TABLE 39 GLOBAL VOICE-AIDED ASSISTIVE PRODUCTS MARKET FORECAST, THROUGH 2017

($ MILLIONS) 49

TABLE 40 VOICE-AIDED ASSISTIVE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 50

TABLE 41 GLOBAL VOICE-INTEGRATED WORKSTATION SALES FORECAST, THROUGH 2017 ($

MILLIONS) 51

TABLE 42 VOICE-INTEGRATED WORKSTATION MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 52

TABLE 43 GLOBAL BLUETOOTH VOICE-ACTIVATED CAR KIT SALES FORECAST, THROUGH

2017 ($ MILLIONS) 53

TABLE 44 VOICE-ACTIVATED CAR KIT MAJOR PLAYERS, PRODUCTS, AND END MARKETS 54

TABLE 45 GLOBAL VOICE-ACTIVATED NAVIGATION SYSTEMS SALES FORECAST, THROUGH

2017 ($ MILLIONS) 55

TABLE 46 VOICE-ACTIVATED NAVIGATION SYSTEMS MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 56

TABLE 47 GLOBAL VOICE-ACTIVATED WEARABLE PRODUCTS SALES FORECAST, THROUGH

2017 ($ MILLIONS) 56

TABLE 48 VOICE-ACTIVATED WEARABLE PRODUCTS MAJOR PLAYERS, PRODUCTS, AND END

MARKETS 57

TABLE 49 GLOBAL VOICE-ACTIVATED SMART HOME PRODUCTS SALES FORECAST,

THROUGH 2017 ($ MILLIONS) 58

TABLE 50 VOICE-ACTIVATED SMART HOME PRODUCTS MAJOR PLAYERS, PRODUCTS, AND

END MARKETS 59

TABLE 51 TOTAL GLOBAL VOICE RECOGNITION MARKET BY CATEGORY, THROUGH 2017 ($

MILLIONS) 61

TABLE 52 GLOBAL HARDWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 62

TABLE 53 GLOBAL SOFTWARE MARKET FORECAST, THROUGH 2017 ($ MILLIONS) 63

TABLE 54 GLOBAL ENHANCED DEVICES DOLLAR SALES FORECAST, THROUGH 2017 ($

MILLIONS) 65

TABLE 55 SCOPE OF END MARKET APPLICATIONS 66

TABLE 56 VALUE OF ALL END MARKETS BY CATEGORY, 2011 ($ MILLIONS) 67

TABLE 57 DISTRIBUTION OF VOICE RECOGNITION TECHNOLOGIES FOR SELECTED END

PRODUCTS, APPLICATIONS, AND MARKETS 68

TABLE 58 FORECAST OF VALUE OF ENTERPRISE VOICE RECOGNITION MARKET BY NICHE,

THROUGH 2017 ($ MILLIONS) 70

TABLE 59 GLOBAL VOICE-ENABLED LEGAL SECTOR MARKET FORECAST, THROUGH 2017 ($

MILLIONS) 71

TABLE 60 COMPARISON OF TRADITIONAL AND VOICE-ENABLED COURT REPORTING TASKS 72

TABLE 61 LEGAL SOFTWARE SOLUTIONS BY FUNCTION 72

TABLE 62 GLOBAL VOICE-DIRECTED WAREHOUSING SECTOR MARKET FORECAST,

THROUGH 2017 ($ MILLIONS) 73

TABLE 63 VOICE-DIRECTED WAREHOUSING MARKET FUNCTIONS THAT BENEFIT FROM

VOICE ENABLEMENT 74

TABLE 64 VOICE-DIRECTED WAREHOUSING (VDW) MARKET PROVIDERS, PRODUCTS, AND

END MARKETS 75

TABLE 65 MARKET FORECAST FOR SPEECH-ENABLED INTERACTIVE VOICE RESPONSE (IVR)

SYSTEMS, THROUGH 2017 ($ MILLIONS) 75

TABLE 66 COST-PER-CALL AND CALL ABANDONMENT RATES BY INDUSTRY ($, %) 77

TABLE 67 PERCENTAGE OF PORTS USED FOR INTERACTIVE VOICE RESPONSE (IVR)

APPLICATIONS PER INDUSTRY 78

TABL

To order this report:Consumer_Electronics Industry: Global Markets and Technologies for Voice Recognition

Nicolas Bombourg

Reportlinker

Email: [email protected]

US: (805)652-2626

Intl: +1 805-652-2626

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