Welcome!

Industrial IoT Authors: Yeshim Deniz, Liz McMillan, Pat Romanski, Kevin Benedict, Elizabeth White

News Feed Item

Marconi Partners With [email protected] to Deliver a Hosted Contact Center Solution

Marconi 'Impact UltraContact' Will Enable Service Providers to Generate New Revenue Streams by Delivering a Hosted Contact Cente

LA JOLLA, Calif., Oct. 5 /PRNewswire/ -- [email protected], the market leader in software infrastructure for carrier-hosted contact center services, today announced a partnership with Marconi Corporation plc (LONDON: MONI) . Under the terms of the agreement, Marconi will deploy [email protected]'s hosted contact center application, CallCenterAnywhere, in conjunction with Marconi's Impact SoftSwitch to deliver Impact UltraContact, which will enable service providers to generate new revenue streams by offering a hosted contact center solution to small to medium enterprises (SMEs).

Marconi Impact UltraContact is a hosted software application that handles all interaction between customers and the business including telephone, web-chat and email. It can deliver all the features of a contact center including automatic call distribution, computer telephony interaction and interactive voice response; but as a hosted solution it does not require SMEs to make the expensive investment in time, money and expertise associated with rolling out a premises based contact center.

Impact UltraContact is hosted by the service provider and is essentially rented to SMEs who are charged a usage based fee or a monthly rental amount, ensuring that the service provider has an ongoing source of revenue.

"The partnership with [email protected] forms part of Marconi's ongoing strategy to partner with best in class companies to deliver applications which will help service providers to better serve their customers," explained said Kevin Hourigan, vice president of Marconi's SoftSwitch product group. "Impact UltraContact will help service providers fulfill the demands from SMEs to provide hosted voice applications, which have the same functionality as the most comprehensive contact center system but do not require a costly outlay, ongoing maintenance and upgrades."

"The partnership with Marconi will enable [email protected] to expand its market reach to new service providers, who are becoming increasingly important as both SMEs and larger organizations look to their service providers to supply value-added voice services," explained Eli Borodow, CEO of [email protected] "Marconi has expertise and relationships in this market and their customers are looking for exciting new applications that can provide customer value and generate additional income in managed and hosted services."

About [email protected]

[email protected], Inc. is the worldwide leader in multi-tenant and adaptive IP contact center technology for enterprises and service providers. Its award-winning CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of Fortune-class companies, government and in mission-critical service provider networks such as MCI, Siebel ("Contact OnDemand") and TELUS. The company's CallCenterAnywhere solution enables contact center technology to be shared across locations without sacrificing local autonomy. It's unique adaptive architecture enables all technology-driven contact center business processes to be modified on demand, in real-time, at a local or global level; empowering companies to optimize resources and application performance in real-time in response to changing business conditions. For more information visit http://www.telephonyatwork.com/.

About Marconi's SoftSwitch

Marconi's SoftSwitch offers carrier-class reliability in an open- interfaced IP platform that meets the increasing needs of network operators and large enterprises. SoftSwitch has a significantly small footprint in the network and the ability to migrate seamlessly to a Class 5 IP-based network. This multiservice, next-generation carrier-class switching platform is an ideal PSTN replacement in a next-generation network architecture. SoftSwitch's open standard operability ensures compliance with a variety of IP phones.

The ability to make real-time video calls or interface to web-based applications as well as delivering numerous voice-based features makes Marconi's SoftSwitch a cost-effective enabler of incremental revenue streams for network operators.

About Marconi Corporation plc

Marconi Corporation plc is a global telecommunications equipment, services and solutions company. The company's core business is the provision of innovative and reliable optical networks, broadband access technologies, data networks and related professional and support services. The company's customer base includes many of the world's largest telecommunications operators.

The company is listed on the London Stock Exchange under the symbol MONI and on NASDAQ under the ticker MRCIY. Additional information about Marconi Corporation can be found at http://www.marconi.com/.

Copyright (c) 2005 [email protected], Inc. and Marconi Corporation plc. All rights reserved. All brands or product names are trademarks of their respective holders.

This press release contains forward-looking statements with respect to products, partners, customers, future growth and other matters. Please refer to the Form 10-K report filed by Marconi Corporation plc with the United States Securities and Exchange Commission for a discussion of risks that could cause actual results to differ materially from such statements.

[email protected]

CONTACT: Pat Aubert of [email protected], +1-858-410-1600, ext. 323, or
fax, +1-858-410-3953, [email protected]

Web site: http://www.telephonyatwork.com/

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
From 2013, NTT Communications has been providing cPaaS service, SkyWay. Its customer’s expectations for leveraging WebRTC technology are not only typical real-time communication use cases such as Web conference, remote education, but also IoT use cases such as remote camera monitoring, smart-glass, and robotic. Because of this, NTT Communications has numerous IoT business use-cases that its customers are developing on top of PaaS. WebRTC will lead IoT businesses to be more innovative and address...